Privacy Policy

Last updated: 1 August 2026

At Nakshatra Jewellers, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

Personal information: name, email address, phone number, shipping and billing addresses when you create an account or place an order.
Payment information: processed securely through our payment gateway partners. We do not store your full card number, CVV, or UPI PIN on our servers.
Browsing data: pages visited, products viewed, search queries, device type, browser, IP address, and cookies for improving your experience.
Communications: any messages you send us via the contact form, email, or phone.

2. How We Use Your Information

Processing and fulfilling your orders, including shipping and delivery updates.
Creating and managing your user account.
Sending transactional emails (order confirmation, shipping updates, refund status).
Sending marketing communications (only with your consent — you can unsubscribe anytime).
Improving our website, products, and customer service based on usage patterns.
Fraud prevention and security monitoring.

3. Data Sharing

Payment processors (Razorpay) for transaction processing.
Shipping partners (BlueDart, Delhivery) for order delivery.
Analytics services (anonymised data) for website improvement.
We never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

256-bit SSL encryption on all pages and transactions.
PCI-DSS compliant payment processing through certified gateways.
Regular security audits and access controls on our systems.
While we take extensive measures to protect your data, no system is 100% secure. We encourage you to use strong passwords and protect your account credentials.

5. Cookies

Essential cookies: required for site functionality (cart, login sessions).
Analytics cookies: help us understand how visitors use our site (anonymised).
Marketing cookies: used to deliver relevant ads (only with your consent).
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

6. Your Rights

Access: request a copy of the personal data we hold about you.
Correction: update or correct inaccurate information.
Deletion: request deletion of your account and associated data.
Opt-out: unsubscribe from marketing emails via the link in any email or through your account settings.
To exercise any of these rights, contact us at 0751 492 0425 or visit our Contact page.

7. Data Retention

Account data is retained for as long as your account is active.
Order records are retained for 8 years as required by Indian tax and commercial laws.
Marketing preferences are deleted promptly upon opt-out.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. For significant changes, we'll notify you via email or a prominent notice on the Site.

Questions about your privacy? Call us at 0751 492 0425 or visit our Contact page.